Duties and Responsibilities:
- Oversee daily operations of all Company departments.
- Oversee construction projects within the Company premises.
- Collaborate with contractors, architects, and engineers to ensure timely completion of construction projects while adhering to quality standards and budgetary constraints.
- Conduct regular inspections to monitor progress and address any issues or deviations from plans.
- Assist in recruitment efforts by participating in candidate interviews and selection processes.
- Provide guidance on HR policies, procedures, and compliance with labor regulations.
- Implement and maintain ISO 9001 Quality Management System (QMS) standards.
- Ensure compliance with ISO 9001 requirements by conducting internal audits and facilitating external audits as needed.
- Continuously improve quality management processes and procedures to enhance customer satisfaction and operational efficiency.
- Monitor key performance indicators (KPIs) to assess operational performance and implement corrective actions as needed.
- Conduct regular meetings with department heads to review progress, address challenges, and foster collaboration.
- Develop and manage operational budgets to ensure financial sustainability.
- Collaborate with the executive team to develop and implement strategic initiatives to enhance guest satisfaction and drive revenue growth.
Requirements:
- Bachelor's degree in Business Administration, Hospitality Management, or related field. Master's degree preferred.
- Minimum of 5 years of experience in hotel operations management, with at least 3 years in a senior leadership role.
- Proven record of accomplishment in property maintenance management, preferably within the hospitality industry.
- Strong understanding of HR practices and labor laws.
- Certification in ISO 9001 QMS implementation and auditing is highly desirable.
- Excellent communication, leadership, and problem-solving skills.