Duties and Responsibilities:

  • Identify prospective customers for Company products and accessories by using business directories, following leads from existing clients, participating in organisations and clubs, and attending trade shows and conferences. 
  • Develop and maintain a Sales Territory, prospecting for paint projects with Hotels, Developers, Contractors, and other B2B Trade clients. 
  • Process and maintain accurate sales invoices, transactions, records, and reports. 
  • Develop and implement strategies and sales plans that expand the customer base. 
  • Service assigned accounts increasing their order volume, visit potential customers to demonstrate products which may involve technical descriptions of products and the way they may be used, and show samples and generate orders. 
  • Carry out formal presentations of products using videos and other training aids, attend promotional markets and organise product displays. 
  • Quote and negotiate prices and credit terms, prepare proposals and contracts and record orders. 
  • Provide customers with quotations for projects, make recommendations and write specifications of recommendations for customers to follow. 
  • Prepare realistic sales forecast and be accountable for them. 
  • Speak with other sales and marketing staff to identify the best methods of promoting products. 
  • Assist with planning and facilitating the execution of sales and marketing projects. 
  • Respond to customer complaints. 
  • Provide after sales support to resolve problems and to provide ongoing support to customers and respond to all service call within 24 hours.  
  • Report to the Sales Manager - Trade on sales and provide feedback on the marketing, marketing trends and pricing of new or established products. 
  • Perform administrative duties, such as keeping sales records, writing customers, assisting with customer service surveys and filing expense account reports. 
  • Arrange and maintain clear and consistent paper and electronic filing systems.

Requirements:

  • A Degree in Business, Marketing or Finance or equivalent professional designation of professional sales and customer relation certifications or professional paint certification, with 5 years’ experience in a Sales or Retail role. 
  • OR completion of professional paint certification or similar sales and marketing designation or related field along with at least 3 years’ experience in a Sales or Retail role.
  • Excellent knowledge of Retail, Sales and Customer Service processes and best practices. 
  • High level of interpersonal and communication skills. 
  • Sound Knowledge of Microsoft Office applications. 
  • Passion for excellence with a “can do” attitude. 
  • Highly creative, with good initiative and judgment. 
  • Proven skills in negotiating. 
  • Excellent time management skills including managing meetings and simultaneously managing several projects. 
  • Requires willingness to work a flexible schedule. 
  • Previous experience in a SAGE 300 system billing environment would be an asset. 
  • Knowledge and experience of working in the paint industry would be an asset. 
  • Valid driver’s license and functional vehicle.